Welcome to the Family Hub!
This space is here to support the people who care for you. Families play an important role in helping young people feel safe, connected, and loved. In this section, parents, carers, and loved ones can find helpful guides, tips, and resources to better understand children’s homes, support your journey, and stay involved in the things that matter most to you.
Top 10 Ways to Support Your Child’s Emotional Health
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Listen First, Talk Second – Sometimes children just need to feel heard. Let them share their feelings without interruption.
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Validate Their Feelings – Even if you don’t fully understand, acknowledge that their emotions are real and important.
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Keep Routines Steady – Consistency helps children feel safe and secure, especially during times of change.
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Encourage Expression – Art, writing, music, or play can be healthy outlets for big emotions.
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Stay Connected – Letters, calls, and visits mean a lot. Even small efforts remind your child that they matter.
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Celebrate Small Wins – Notice and praise achievements, no matter how small. Confidence grows from encouragement.
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Model Healthy Coping – Show your child positive ways to handle stress, like taking deep breaths or going for a walk.
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Promote Positive Friendships – Encourage healthy connections with peers who uplift and support them.
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Be Honest, but Gentle – Children value honesty. Share information in an age-appropriate way, without overwhelming them.
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Seek Support When Needed – If things feel overwhelming, reaching out for professional advice or support groups is a sign of strength, not weakness.
💡 Remember: you don’t have to do everything perfectly. What matters most is showing your child that you care, you’re consistent, and you’re there for them.
What to Expect When Your Child is in Care
Having a child enter care can feel worrying and uncertain. At Care and Support Services, we want families to know what to expect and how we’ll work together to support your child.
💬 Communication
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You’ll be kept informed about your child’s wellbeing, progress, and important updates.
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You’ll be involved in meetings and decisions wherever possible.
🧑🤝🧑 The Care Team
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Your child will be supported by trained staff who focus on their safety, education, and emotional wellbeing.
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Each child has a Key Worker who builds a close relationship and provides one-to-one support.
📚 Daily Life
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Children have routines that include school, meals, activities, and time to relax.
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We encourage hobbies, friendships, and new skills.
❤️ Family Connections
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We’ll work with you to maintain safe and meaningful contact with your child.
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Visits, phone calls, and other forms of communication are supported wherever possible.
🔒 Safety and Support
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Your child’s safety and emotional health are our top priorities.
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Clear safeguarding procedures are always in place to protect them.
💡 Our goal is to provide stability, care, and opportunities for your child — while keeping you involved and supported along the way.
If you would like to discuss your childs wellbeing, you are welcome to contact our relevent home manager or info
Complaints and Concerns
We’re committed to creating a safe, supportive home for every young person—and we know how important it is for families to feel heard. If you have concerns about your child’s care, we encourage you to speak directly with the Home Manager. They’ll take time to listen, investigate the issue, and work with you toward a resolution.
If you're not satisfied or would prefer to speak to someone externally, you can contact:
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OFSTED (regulator of children's care):
Submit a complaint online
📞 0300 123 1231
✉️ enquiries@ofsted.gov.uk -
LADO (Local Authority Designated Officer) for safeguarding concerns about staff:
Find your local LADO here -
Your child’s Social Worker if they are placed with us via a local authority.
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Responsible Individual - Kauser Parveen
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0330 043 2280
We take all complaints seriously and view them as opportunities to grow, improve, and ensure every young person receives the highest standard of care.
