Nurturing Growth, Building Trust, Changing Lives
We are currently supporting children and young people across the West Midlands.
Who We Are
Care & Support Services is a dedicated provider of residential childcare services across the West and East Midlands. We specialise in supporting vulnerable children and young people with complex emotional, behavioural, and social needs.
Our team is made up of passionate, experienced professionals committed to delivering nurturing, high-quality care in safe, homely environments.
Our Mission
Our mission is to create safe, nurturing environments where young people can thrive, grow in confidence, and develop into independent, resilient individuals.
We are dedicated to supporting every child’s emotional and psychological wellbeing while helping them build the life skills needed for a brighter future.
Our Vision
We envision a future where every young person has access to the consistent care, guidance, and support they need to unlock their full potential.
We believe in empowering young people through meaningful relationships, structured support, and the opportunity to heal and grow.
Our Values
We value empathy, collaboration, and empowerment.
We champion the voices of the young people we care for, ensuring they feel seen, heard, and respected.
Our team fosters strong, trusting relationships with families, professionals, and communities, building a foundation of safety, stability, and connection
Our Therapeutic Approach
At Care and Support Services, we believe in more than just meeting basic needs, we provide trauma-informed, therapeutic care that nurtures healing, trust, and long-term emotional growth. Our approach is built around consistent relationships, emotional safety, and responsive, individualised support.
We embed key therapeutic principles into daily routines through:
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PACE: a framework that helps staff build safe, trusting connections
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Emotionally available caregiving, allowing young people to feel heard, accepted, and secure
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Consistent staff training in trauma recovery, attachment, and regulation strategies
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Collaborative work with therapists and mental health professionals, ensuring joined-up care
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Therapeutic life story work, helping young people understand their journey and identity
Our homes are more than just safe spaces, they are places of belonging, development, and transformation, where young people are supported to rebuild self-worth and create new, positive life pathways.
What is PACE?
At Care and Support Services, we follow the PACE approach — Play, Acceptance, Curiosity, and Empathy. These four values guide how we care for and support young people every day. They help create a safe, nurturing environment where children can feel understood, valued, and empowered to grow.
Playfulness
Encouraging fun, creativity, and new experiences to help children grow and feel confident.
Acceptance
Respecting every young person for who they are, making them feel valued and supported.
Curiosity
Exploring new ideas together, asking questions, and learning in a safe space.
Empathy
Understanding feelings, showing kindness, and building strong, trusting relationships
Testimonials
Quality and Risk Management
At Care & Support Services, we prioritize quality and risk management to ensure the safety and well-being of our young residents. Our comprehensive approach helps us maintain high standards in care.
Quality Through Engagement
We believe in fostering strong relationships with our young people, their families, and our staff. By engaging all stakeholders, we continuously improve our services and create an environment that promotes growth and well-being.
Safeguarding
Safeguarding is a core principle of our operations. We are committed to protecting the rights and welfare of every young person in our care, implementing robust policies and practices to ensure their safety and security.
Continuous Improvement
We regularly review our services, listen to feedback, and provide training to ensure we always deliver the highest standards of care. This ongoing focus helps us grow and adapt to the needs of young people.
A modern two-story red-brick house with black-framed windows and a black front door, featuring a small set of steps and two potted plants at the entrance. The house has a large paved driveway and is located in a suburban neighborhood under a cloudy sky. A neighboring house is partially visible on the left.
A modern, well-lit living room with dark wood flooring and two grey sofas, each decorated with mustard yellow throw blankets and cushions. A flat-screen TV is mounted on a wall with a geometric grey and white accent design. Below the TV is a teal-colored media cabinet. The room also features large windows, a glass door leading to a conservatory or garden, and a ceiling light fixture.
A modern, spacious kitchen with cream-colored cabinets, grey countertops, and tiled backsplash. The kitchen includes built-in appliances, such as an oven and an electric hob with a stainless steel extractor fan above. A wooden door is partially open, and dishes are stacked in a drying rack on the right-side counter. Ceiling-mounted lights provide bright, even illumination.
A modern two-story red-brick house with black-framed windows and a black front door, featuring a small set of steps and two potted plants at the entrance. The house has a large paved driveway and is located in a suburban neighborhood under a cloudy sky. A neighboring house is partially visible on the left.
Sneak peak at some of our homes!
Key Policies
Our key policies ensure safety, transparency, and accountability in everything we do.
All policies are reviewed regularly to ensure the highest standards of care.
